Optum
Background
The Innovation Learning Ecosystem was a UnitedHealth Group initiative to help employees find the right innovation resources at the right time. From tailored learning paths, to podcasts, this learning portal has resources of all kinds to support any mind. When the product was early in its beta version, I worked closely with the leadership team to help define and refine the ecosystem's nomenclature and navigation to drive more engagement from employees.
My Role
As the UX Researcher on the project, I performed mixed methods research to resolve navigation issues, improve overall user experiences and increase user engagement for the platform.
Results
I met with the design and leadership team to assess the feasibility of my recommendations and they were all feasible. A total of 5 design changes were implemented immediately to the platform, which increased total engagement rates by 116% in the first week.
5 Design Changes • +116% User Engagement
