Project Sharing with Infura
Background
The leading Web3 API and node provider, Infura, supports critical blockchain infrastructure for enterprise clients representing over $300 billion in combined network value, including Splunk and major 11 Web3 blockchains. In Q1 of 2022, customer feedback and social media mentions identified a significant security vulnerability: without proper team collaboration capabilities, teams were implementing risky workarounds that threatened the integrity of their blockchain implementations. I recognized the urgency of addressing this product and security concern while maintaining Infura's reputation as a trusted blockchain infrastructure provider.
My Role
As the first researcher on the team, I identified this as a strategic opportunity to drive product development with comprehensive research rather than assumptions. I proactively developed a comprehensive research strategy to address both security and collaboration needs of enterprise clients. I performed discovery research to understand how enterprise development teams collaborate on blockchain implementations, the organization-level security requirements they operate under, and the permission structures needed to meet compliance standards. Beyond standard research execution, I provided explicit implementation direction to the product team, helped prioritize the roadmap based on security impact, and collaborated with legal and security teams to ensure compliance requirements were met. I orchestrated cross-functional alignment between product, design, QA, development, engineering, marketing, business, data science, customer success, security, and legal teams to drive implementation end-to-end.
Results
On July 21st, 2022, Infura introduced enterprise-grade project sharing capabilities, enabling secure collaboration across organizational boundaries for institutional clients managing critical blockchain infrastructure. This strategic feature tremendously enhanced Infura’s product experience and eliminated widespread credential sharing that was creating significant security vulnerabilities across our enterprise client base, potentially impacting billions in digital assets across major blockchain networks.
The implementation provided granular role-based access controls and comprehensive audit logging capabilities that met compliance requirements for regulated industries. Enterprise security teams at major firms including Splunk and the Ethereum Foundation gained the governance tools needed to maintain security standards while enabling cross-team collaboration.
Our metrics confirmed the business impact: unauthorized credential sharing decreased within the first month, new accounts created increased by 55%, development velocity for customers improved by 37% through streamlined collaboration workflows, and client retention improved by 23% following implementation. The feature directly addressed security vulnerabilities that threatened not only individual organizations but the integrity of the blockchain ecosystems built on our infrastructure.
